The company believes that 1. Effective quality systems require total employee involvement. Every member of the business shares the responsibility for quality and quality improvement. Company managers through their own practices and standards will endeavour to lead by example. They will give complete commitment and allocate the necessary resources to the quality policies and programmes that are initiated. Everyone has the scope to contribute to continuous quality improvement. 2. A partnership exists between our clients and us. Quality products and services that fully and consistently meet or exceed agreed requirements, produced in a timely and cost-effective manner are essential for customer confidence and continued success. 3. Quality processes and controls will be implemented in a systematic and planned way across the business and given consistent and thorough attention. Specialist quality management roles and systems will be clearly defined and reviewed regularly. 4. Implementation of the quality policy will be a specific and high priority agenda item for all management meetings and company briefings, thus ensuring requirements by clients and the International Quality System ISO 9002 are continuously maintained. |